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We didn't just think of a cool add-on for the hospitality industry. This is our life's work — we're serious.
We have been in the business of digital transformation for over twenty years, and during that time we've helped our many customers with just about every digital thingamabob*, widget and add-on you could imagine, for both front and back of house. We hate to sound conceited, but you name it and we have probably built it.
Twenty years is a long time, and hospitality technology is very different today. There is no need to build everything from scratch. There are many great apps and services out there — every business runs a few of them — but your business is unique, and you want your experience to be a little more tailored than those apps offer. You have a great POS system, but its customer pickup screen isn't great. You have a great ordering system but it doesn't work the way your kitchen needs it to. You have several ordering platforms and want to see sales data across all of them. As good as these systems are, they are usually missing a few features. Not everyone needs them — that's usually why they're missing — but when you do, they show up like a hole in your workflow. Some of those requirements are technical, some are operational, and some are just plain human.
At heart we are technologists and problem solvers. We came to realise that the same missing features surface over and over again, no matter who the customer, no matter how organised — or disorganised — they are. So we built Platopus Retail: a platform, an ecosystem, call it what you will, that gives operators genuinely useful tools they can add to their existing systems without replacing them. Platopus follows a few core principles we believe in: digital transformation should be easy; everything should connect and just work; systems should be as reliable as the sun rising in the morning; operators should never be locked in to one partner; and above all, your customers come first — make them happy and everything else follows. We believe a rollout should not take a long time. The longer and more complex it is, the less enthusiastic everyone becomes and the higher the chance of failure. We try to build technology that improves things for everyone and offers the path of least resistance.
What you're looking at is the end result. We hope you like it, will try it, or will at least talk to us about it. We're confident it will change how you think about your operation — hopefully without you even having to try very hard. After all, it's our life's work.
*Yes, we really did say thingamabob — but you could call it any number of things: a whatchamacallit, a thingy, or something more specific such as an allergen guide, customer pickup system, kitchen display, website, training system, e-commerce system, how-to card, customer portal, recipe system, labelling system, reporting tool, customer feedback platform, ticketing system, shop opening system… you get the idea.
